At Nifya, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your lingerie items, we are here to assist you with our return policy.

Eligibility for Returns:

• We accept returns on unworn, unwashed, and unaltered items with original tags and packaging within 30 days from the date of delivery.
• For hygienic reasons, certain items, such as panties or intimate apparel bottoms, may only be returned if unopened in their original packaging.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer service team or visit our website’s “Returns” section to request a return authorization.
2. Return Authorization: You will receive instructions on how to proceed with your return, including a return label (if applicable) and any specific details necessary for the return process.
3. Packaging: Ensure the items are securely packaged with the original tags and packaging to avoid damage during transit.

Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. In these cases, we will provide a prepaid return label.
• We recommend using a trackable shipping service for your returns to ensure the safe delivery of the items.

Refund Process:

• Once the returned items are received and inspected, we will process your refund. Refunds will be issued to the original form of payment within a reasonable timeframe.
• Please note that shipping costs (if any) are non-refundable unless the return is due to a mistake on our part or a defective item.

Exchanges:

• Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined and place a new order for the preferred item.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team immediately to facilitate a return or exchange at no additional cost to you.

Non-Returnable Items:

• For hygiene reasons, certain items such as panties or intimate apparel bottoms may not be eligible for return if the packaging has been opened.

At Nifya, we value your satisfaction and are dedicated to making the return process as straightforward as possible. Should you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team.

Thank you for choosing Nifya for your lingerie needs.

Feel free to adjust this return policy to suit the specific needs and nuances of your online lingerie store, Nifya.